Platform Overview

Core Features

1stContact.ai operates as an all-in-one AI CRM designed to consolidate sales, marketing, support, and operations into a single ecosystem.

AI & Automation

The silent engine that runs your business 24/7.

  • 24/7 AI Voice Agents

    Voice agents (like "Jenny" or "Betty") with <500ms latency to answer calls, handle FAQs, qualify leads, and book appointments.

  • AI Prospecting

    "Find Leads While You Sleep" automation that autonomously sources, scores, and categorizes high-value prospects.

  • Generative Content AI

    Craft high-converting emails, social posts, and blogs instantly, trained perfectly on your unique brand voice.

  • Reputation Management AI

    Automatically draft and post personalized replies to Google and Facebook reviews to build local trust.

  • Deep Context Memory

    Utilizes Model Context Protocol (MCP) to retain total interaction history across email, SMS, and voice.

  • Flexible LLM Architecture

    Switch seamlessly between top-tier AI models like GPT-4o, GPT-5, and efficiency models like Nano.

Sales & Pipeline CRM

Never let a high-value lead slip through the cracks again.

  • Visual Pipeline Management

    Drag-and-drop boards to track leads, forecast predictable revenue, and monitor overall pipeline health.

  • AI-Powered Lead Scoring

    Intelligent tracking to instantly prioritize and bubble up the prospects most likely to convert.

  • Unified Omnichannel Inbox

    Consolidate Facebook Messenger, IG DMs, Google Chat, WhatsApp, SMS, and email into a single stream.

  • Advanced VoIP Phone System

    Full calling capabilities including call recording, IVR menus, and a built-in power dialer.

  • Automated Online Scheduling

    Integrated calendars to sync appointments, manage team availability, and reduce no-shows.

  • Infinite Contact Management

    Unlimited contacts and deals, fully customizable fields, and hyper-detailed interaction tracking.

Marketing & Lead Gen

Build, launch, and track high-converting campaigns.

  • Website & Funnel Builder

    No-code, drag-and-drop builder with blazing-fast free hosting and unlimited storage.

  • Multi-Channel Sequences

    Broadcast and automated trigger campaigns for robust Email, SMS, and WhatsApp marketing.

  • Social Media Planner

    Schedule, track, and natively engage with your audience across major platforms directly from the CRM.

  • Smart Lead Capture

    Dynamic forms with conditional logic, interactive surveys, and quizzes to segment your audience.

  • Dynamic QR Code Generator

    Create scannable codes to track your offline-to-online marketing campaigns in real-time.

  • Course & Membership Hosting

    Create, host, and effortlessly sell digital products, online courses, and gated content.

Local SEO & Presence

Powered by Uberall to ensure customers can always find you.

  • Premium Listings Manager

    Automatically sync and secure your business profile across Google, Apple Maps, Yelp, and 50+ directories.

  • Business Profile Protection

    Lock in your accurate name, address, and phone number to prevent unauthorized third-party changes.

  • Missed-Call Text-Back

    Instantly text back missed callers so you never lose a hot local search lead to a competitor.

  • Cross-Platform Review Sync

    Monitor, manage, and request new customer reviews from across the web in one centralized location.

  • Unified Holiday Hours

    Update your holiday or seasonal hours once, and instantly push the update to every directory simultaneously.

  • Local Search Analytics

    Track how often your business appears in local searches and map queries to measure your SEO ROI.

Operations & Analytics

Complete visibility and control over your cash flow.

  • Real-Time ROI Dashboard

    Track vital KPIs like Conversion Rate, Cost of Customer Acquisition (CAC), and Value per Lead.

  • Automated Invoicing

    Secure payment processing, automatic invoice tracking, and frictionless text-to-pay functionality.

  • SaaS Cost Rebilling

    Automatically pass AI, SMS, and email usage costs directly to your clients' wallets to protect your margins.

  • Secure Document Management

    Store, send, and track e-signatures for digital documents and client proposals.

  • Affiliate Management

    Build, manage, and track your own referral networks and automated commission payouts.

  • White-Labeled Mobile App

    Access the CRM on the go, completely branded to your agency for ultimate professionalism.

Agency Scaling & Strategy

Built-in tools to help you go to market faster.

  • Built-In Business Coaching

    Access embedded coaching and elite strategy resources directly within your platform dashboard.

  • IMPACT Go-To-Market Tools

    Proprietary tools and frameworks designed to drastically reduce your launch time and speed up sales.

  • Unlimited Sub-Accounts

    Create individual, secure, and isolated workspaces for every single client or location you manage.

  • Pre-Built Account Snapshots

    Deploy entire funnels, workflows, and pipelines to new client accounts with one click.

  • Automated Client Onboarding

    Seamlessly transition new clients into your ecosystem without manual hand-holding or tech setup.

  • Complete Brand Customization

    Remove the 1stContact.ai branding and replace it with your own logo to build absolute authority.